Dear valued customers,
We wanted to reach out and let you know that we are taking the Coronavirus very seriously. We are staying up to date with the CDC and plan to follow all CDC recommendations. Our locations are still open and delivering propane on our normal schedule. We are taking many important steps to limit any personal contact. We have instructed all employees, if they experience any symptoms they must stay home and follow proper isolation guidelines.
During the delivery process we have instructed our drivers to sign the tablets on behalf of the customer. From a safe distance of 6ft or more, they will ask your employee to verify the amount of tanks delivered. The driver will sign on their behalf and then type their name in the box and print the name as usual. This will help limit contact from both parties with an effort to keep everyone safe. IF this policy is not allowed by your company please reach out and let us know, as we will work something out that is safe for everyone. In addition, our drivers wear gloves when exchanging tanks, they also wipe down the tablets after each use. They are washing their hands frequently as well. Every afternoon when getting back to the shop they will sanitize their trucks and equipment thoroughly.
We know that everyone will be affected differently from this crisis. Some companies may need an extra delivery, while others are slowing down and may require less deliveries. We take pride in providing excellent customer service and will strive to continue to do that through this period. Therefore, we ask you to reach out to us if you make any changes to your business routine. It is imperative with this uncertainty that we make sure our drivers are safely maximizing their efficiency while on their routes. We thank you so much for your understanding and support during this time. Safety to our employees as well as your employees is our top priority. We appreciate your business and look forward to getting back to normal soon!
Thank you for your understanding and cooperation!